Support

Write to [email protected]. In the app, Settings > Report a problem starts an email with your phone model and system version filled in. You see everything before you send it.

The phones can't find each other

• Both phones must be on the same Wi-Fi network (not a guest network, and not mobile data).
• On iPhone, allow Local Network for Kelpy: Settings > Privacy & Security > Local Network.
• Some routers keep devices apart ("client isolation" or "AP isolation"). Turn it off for your home network.

The picture is dark at night

Turn on Night vision in Camera controls (Kelpy Pro), or set it to Auto. A little light in the room, such as a night light out of the baby's eyeline, helps a lot.

Kelpy Pro, the free trial and refunds

• iPhone: tap Start free trial on the Kelpy Pro screen for 14 days of every Pro feature. You are never charged: when the trial ends, Pro simply turns off. To keep it, unlock it with one payment. Refunds on the App Store are handled by Apple at reportaproblem.apple.com.
• Android: not for you? Ask within 14 days for a full refund, no questions asked. In the first 48 hours Google Play can refund you directly (Play Store > Payments & subscriptions > Budget & history). After that, email us your order number (it starts with GPA. and is on Google's receipt) and we'll refund you in full.
• Bought Pro on a new phone? Use Restore purchase on the Kelpy Pro screen with the same Apple ID or Google account.

Battery and heat

Keep the camera phone plugged in overnight. If the camera warns it is getting warm, take it out of its case and away from blankets, or switch it to sound only in Camera controls.